Frequently Asked Questions

Everything you need to know about shopping with The Body Shop

Are your products cruelty-free and vegan?

Yes, we are 100% cruelty-free and never test on animals. While many of our products are already certified vegan, we are currently transitioning our entire portfolio to be 100% vegan certified by the Vegan Society.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.

What is your return policy?

We offer a 45-day return policy. If you are not completely satisfied with your purchase, you can return the product (even if opened) with your receipt for a full refund or exchange.

Do you offer international shipping?

Currently, our website serves specific regions. Please use the country selector on our homepage to find the official The Body Shop site dedicated to your specific location for local shipping options.

How do I join the Love Your Body™ Club?

You can join our loyalty program for free by creating an account on our website. Members earn points on every purchase, receive a birthday gift, and get exclusive access to new product launches.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Klarna in participating regions.